About PortaOne
Does PortaOne provide any custom development services?
Yes, we collaborate with our customers and offer custom development when they request new features to be added to PortaSwitch/PortaBilling in each release.
You may also be interested in creating an integration or data pipeline automation specific to your deployment, such as transferring data from PortaBilling to your accounting system. These are typically implemented using PortaOne Workflows. We can help you either by delivering this as a professional service or by providing the required training and templates so that you can do it in-house.
To initiate a feature request process, please contact PortaOne Support.
After PortaOne custom-develops a new feature, how is it supported? Will it be made available to other PortaOne’s customers?
When our customer sponsors a Feature Request (FR), it is prioritized so we can focus our development resources on what is most important to our customers. Once the feature is developed, it is included in the next Maintenance Release (MR), along with other customer-requested features. The combined code is thoroughly tested to ensure everything functions properly. This MR is then distributed to all PortaOne customers, ensuring consistent software behavior, unified documentation, and standardized support.
While other customers gain access to features you’ve requested, you also benefit from numerous features requested by other PortaOne customers.
How often are new features released?
We release new features with every Maintenance Release (MR) upgrade, following an agile development schedule that delivers an MR every 7 weeks. This approach ensures that the number of changes in each release is manageable, making the update procedure quick and minimizing the learning curve for our customers.
In addition to new features, every MR includes enhancements to improve functionality, system stability, and bug fixes. You can find more information about our agile product development here.
We are also implementing functionality for integrating with external platforms, such as payment processors or phone auto-provisioning, via Add-on Mart. Its new modules and features can be deployed immediately, without being tied to a specific MR or requiring your PortaSwitch system to be updated.
How reliable are PortaOne products and support services? Do we have any success references?
Our software is deployed and successfully used in a variety of markets and scenarios worldwide. PortaOne has issued approximately 2,000 licenses to over 500 clients in 100+ countries on five continents. Our customers are distributed by location as follows:
- ⅓ in Europe with customer concentration in the UK and Benelux;
- ⅓ in North America (both Canada and the US);
- ⅓ in the rest of the world, with a strong presence in Africa (10+ countries).
To explore specific success stories of individual customers, visit our website.
Where is PortaOne located? How many people are employed at PortaOne?
PortaOne’s corporate headquarters is in Coquitlam, a suburb of Vancouver, Canada. Additionally, we have staff working remotely from different countries worldwide, such as Ukraine, the United States, Spain, and Czechia. PortaOne currently has about 200 employees.
