By default, if an account’s currency is not supported by the account’s preferred IVR language, then the IVR uses the default currency for this language to announce the account balance.
Let’s say John Doe’s preferred IVR language is English. He is charged in British pounds (GBP), so the IVR announces his balance in GBP, e.g.,“You have 32 pounds and 79 pence.” John accidentally changes his preferred IVR language to Portuguese (that does not support GBP). Now, his balance will be announced in EUR, which is the default currency for Portuguese, so John will hear “You have 32 euros and 79 cents” in Portuguese.
|
Language |
Supported currency (ISO 4217 code) |
Default currency (ISO 4217 code) |
|---|---|---|
|
Arabic |
BHD, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
BHD |
|
Cantonese Chinese |
USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
English |
USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, ZAR, CHF, CNY, DKK, MXN, TRY, NGN, BHD, AUD, HKD, NZD, SGD, PKR, JOD, IQD, EGP, PHP, IDR, BDT, CRC, SLL, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
French |
USD, EUR, RUB, GBP, THB, INR, MYR, BND, AED, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
German |
USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Greek |
USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Hebrew |
ILS, USD, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
ILS |
|
Italian |
USD, RUB, EUR, GBP, CHF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Malay |
USD, MYR |
MYR |
|
Mandarin Chinese |
USD, CNY, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
Myanmar |
USD, EUR, THB, MMK, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
MMK |
|
Brazilian Portuguese |
USD, BRL, EUR, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Russian |
USD, RUB, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
RUB |
|
Spanish |
USD, EUR, CRC, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
EUR |
|
Swedish |
SEK, USD, RUB, EUR, GBP, THB, INR, MYR, BND, AED, IRR, CAD |
USD |
|
Swiss French |
USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
Turkish |
USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TRY, TTD, TWD, ZWD |
TRY |
|
Persian |
USD, EUR, FRF, CAD, AUD, BBD, BMD, BND, BSD, BZD, GYD, HKD, JMD, KYD, LRD, NZD, SBD, SGD, TTD, TWD, ZWD |
USD |
|
Polish |
PLN, USD, EUR |
PLN |
ISO 4217 code
AED – United Arab Emirates dirham
AUD – Australian dollar
BBD – Barbados dollar
BDT – Bangladeshi taka
BHD – Bahraini dinar
BMD – Bermudian dollar
BND – Brunei dollar
BSD – Bahamian dollar
BRL – Brazilian real
BZD – Belize dollar
CAD – Canadian dollar
CHF – Swiss franc
CNY – Renminbi
CRC – Costa Rican colón
DKK – Danish krone
EGP – Egyptian pound
EUR – Euro
FRF – French franc
GBP – Pound sterling
GYD – Guyana dollar
HKD – Hong Kong dollar
IDR – Indonesian rupiah
ILS – Israeli new shekel
INR – Indian rupee
IQD – Iraqi dinar
IRR – Iranian rial
JOD – Jordanian dinar
JMD – Jamaican dollar
KYD – Cayman Islands dollar
LRD – Liberian dollar
MMK – Burmese kyat
MXN – Mexican peso
MYR – Malaysian ringgit
NGN – Nigerian naira
NZD – New Zealand dollar
PHP – Philippine peso
PKR – Pakistani rupee
PLN – Polish zloty
RUB – Russian ruble
SBD – Solomon Islands dollar
SEK – Swedish krona
SGD – Singapore dollar
SLL – Sierra Leonean leone
THB – Thai baht
TRY – Turkish lira
TTD – Trinidad and Tobago dollar
TWD – New Taiwan dollar
USD – United States dollar
ZAR – South African rand
ZWD – Zimbabwe dollar
