Approach actions

On this panel, you can see how the calls are handled with each approach. You can select the needed action for the Paranoid and Cautious approaches.

Choose how to handle calls if the Paranoid approach applies:

This immediately redirects calls originating from countries in the Paranoid list to the screening IVR. The caller has to provide additional credentials to prove that they are a legitimate user. The account’s status is changed to Screened.

This immediately rejects calls originating from countries in the Paranoid list. The account status is changed to Quarantined.

This immediately rejects calls originating from countries in the Paranoid list. The account status remains unchanged and calls originating from trusted countries will come through.

Choose how to handle calls if the Cautious approach applies:

The specified number of calls are allowed but after that, any attempt to make an outgoing call from a country from the Cautious list will be screened, and the caller has to provide additional credentials to prove that they are a legitimate user. The default number of allowed calls that can be made without screening is 5, but you can change it to 3 or 10.

This immediately rejects calls originating from countries in the Cautious list. The account status remains unchanged and calls originating from trusted countries will come through.

The calls originating from the countries in the Trustful list are allowed without restrictions.