Notification template

On this panel, you can view the details of the notification template and open a specific group of notifications that will be sent to customers.

You can edit the template name.

The type of the template – Customer class notifications or User notifications. You select the type when creating the template and can’t change it later.

This indicates whether the template is managed by the administrator or a specific reseller.

Each section leads you to a group of notifications where you can open a specific notification and edit it if necessary:

• Balance change – notifications related to the customers’ balance.
• Billing notifications – notifications about credit card expiration, customer payment status, invoice status changes, etc.
• Customer management – notifications about changes in customers’ statuses, spending limit reached, and accounts generation errors.
• Fraud prevention – notifications about suspicious activity.
• Service catalog management – notifications about products/tariffs/rates changes.
• Reports – notifications about new call recordings, custom report results, and call statistics.
• Platform management – notifications about payment and taxation errors.
• Password recovery – notifications about password creation or reset.
• Inventories management – notifications about customer premises equipment (CPE) or SIM cards upload errors.

Allows you to track and browse changes made to the notification template.